Sales & Customer Experience Office

Key Responsibilities

A. Sales and Business Development

- Identify and prospect real estate companies, land developers, property agencies, and other businesses involved in land sales.
- Conduct field visits, introductory meetings, demonstrations, and presentations to prospective customers.
- Understand each prospect's business model, current sales processes, and operational challenges.
- Explain how Plotify addresses customer needs and demonstrate relevant platform features.
- Follow up with prospective customers, negotiate within approved commercial terms, and convert qualified leads into paying or subscribed customers.
- Maintain a pipeline of prospects and work toward agreed sales and customer acquisition targets.
- Identify opportunities for partnerships, referrals, and expansion into new markets.

B. Customer Onboarding and Platform Adoption

- Guide new customers through registration, account setup, and initial platform configuration.
- Help customers understand how to register projects, manage plots, record customers, track sales and payments, and generate receipts.
- Train business owners and their staff to use Plotify effectively.
- Monitor customer activity and identify businesses that need additional training or support.
- Encourage customers to integrate Plotify into their daily operations rather than using it only occasionally.
- Collect feedback on usability, missing features, and customer challenges, and communicate findings to management.

C. Customer Relationship Management

- Build and maintain professional, long-term relationships with customers.
- Maintain regular contact through phone calls, WhatsApp, email, and physical visits where appropriate.
- Respond promptly to customer inquiries and coordinate the resolution of technical or operational issues.
- Follow up on customer satisfaction, renewal dates, subscription status, and opportunities to expand usage.
- Identify customers at risk of discontinuing their use of Plotify and take appropriate steps to improve engagement.
- Encourage satisfied customers to provide referrals and testimonials.

D. Market Research and Reporting

- Maintain accurate records of prospects, customer interactions, demonstrations, follow-ups, sales, and onboarding activities.
- Prepare regular reports on sales performance, customer acquisition, platform adoption, and customer retention.
- Monitor competitors and developments in Tanzania's real estate and property technology markets.
- Identify recurring customer needs and recommend improvements to Plotify's product, pricing, onboarding, and sales approach.
- Provide management with practical insights into market opportunities and barriers to adoption.